1. Information We Collect
Information You Provide. We collect, store and use your information when you:
• Register for our Services or sign in to an existing account
• Visit our website
• Place an order
• Connect to our Services using third-party accounts, such as your email, social media or payment account(s)
• Contact us for support
• Enter a promotion, survey or poll
The types of information you provide may include personal information. “Personal information” means information that can be used to identify you (whether alone or in combination). The personal information you may provide to us includes:
• First and last name
• Email address
• Pick up, delivery and/or billing address
• Phone number
• The service requested or purchased
Information Automatically Collected through the Website.
2. How We Use Your Information
We may use the information that you provide to us, that we collect from your device, and information we obtain from retailers:
Manage Your Account
If you provide us personal information, we may use it to: (i) process your registration with our Services, including verifying whether your email address is active and valid and enrolling you into our programs; (ii) facilitate and manage your purchase transactions; (iii) track your shopping, deliver you rewards or payments and identify opportunities for rewards and/or offers; (iv) send you technical notices, updates, security alerts and administrative messages; (v) provide you member services regarding your account and reply to your questions, comments and requests; and (vi) comply with legal and regulatory provisions in force and with the competent judicial authorities in each geographical jurisdiction that EZLaundry operates in. We may also use your information to assess risk and prevent fraud.
Provide Our Services
o to provide the Website, and Service;
o to determine the retailer(s) that may fulfill your order request, where we should offer or focus services, features and/or resources, and how to improve our offerings;
o to determine demand for the Service in a particular geographic market and to notify you when the Service becomes available in your geographic location, unless you opt out from receiving such notice;
Improve Our Services
We may process information through analyzing and monitoring usages and trends and performing statistical analyses to improve our Services and the websites, applications, marketing efforts and the products and services of our affiliates to provide a better service to you in the future. We may also use this information to adapt Service content to be more likely to be of interest to you. We may also share this information with our affiliates within the EZLaundry for those affiliates to analyze and monitor usage and trends to improve their services and websites.
Provide You Marketing Information
To provide you more personalized offers and/or special offers, discounts and similar information, EZLaundry may send you newsletters, rewards, discounts, promotion codes, events and general information about the service if you consent. To match your profile and interest, we may create a profile of your preferences and provide advertisements, content or features.
3. Sharing of Information
We may share the information we collect, including your personal information, under the following circumstances.
Service Providers and Business Partners
We do not sell your personal information and only share it with third parties to operate our Services. We may share your personal information with our service providers that perform marketing services, provide member support, process payments and perform other business operations on our behalf, under our instructions and in compliance with appropriate technical and organizational security measures to protect your data. For example, we may partner with other companies to provide you support services and authentication services; prevent fraud on our Services; administer our promotions, referral programs and surveys; perform analytics; maintain the accuracy of our databases; facilitate your travel reservations; fulfill your product purchases; and administer your rewards or payments.
Protection of Rights and Other Legal Purposes
We may share the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if in our good faith opinion such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting an investigation; (iii) to defend our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of us or any third party.
We may share the information we collect, including personal information, with any third party in connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession) or any other type of acquisition of all or any portion of our assets, conveyance or transfer of all or a portion of our business to another company.
4. Your Choices
You may in some cases have the option to decline providing us information. However, your choice not to provide information may impact your use of certain features or services. The Services may allow you to access, review, correct, update and remove or make inaccessible personal information you have provided through your account settings. You may provide account updates and changes by logging in to your account and changing settings or by using the Contact Us option through the Services.
5. Data Security and Retention
We take reasonable measures to protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use a secure, encrypted connection (using a TLS protocol) on all pages where you access or transmit personal information. Although we use reasonable efforts to help protect your information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through our Services. Except as otherwise set forth under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access or other causes beyond our control. We retain the information collected via our Services until you choose to close your account. After that time, we may aggregate the data and retain it for analytical purposes. We may also retain your information on backup media to comply with applicable law, to support financial audits, to resolve disputes, to maintain compliance efforts and for other legitimate business reasons.
7. Analytics, Targeting, Tracking
8. Third-Party Data
9. Social Features
10. Referral Programs
EZLaundry may offer features that allow you to inform an individual about our Services. If you choose to use our referral features, we will ask for your referral’s email address to send them an electronic communication inviting them to join our Services. EZLaundry will store this information for the sole purpose of sending this email and tracking the success of our referral program. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with us for sending this communication to invite them to join the Services.
12. California Privacy Rights
If you are a California resident, you have the right to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at firstname.lastname@example.org.
13. Contact Us
Updated: September 12, 2020